Help center

How can we help?

Common answers for buyers and sellers. Can't find what you need? Talk to support.

Getting started

Create a free account at auth.html. Browse services, message sellers before ordering, and pay only when you're ready. All orders are escrow-protected and refundable for 14 days.

Orders

Placing an order

From any service page, pick a package (Basic / Standard / Premium) and click Continue. You'll go through our checkout (card, PayPal, Razorpay, Stripe or crypto) and land on the order workspace.

Communication

All order communication happens inside the order workspace. Sellers reply within 2–24 hours; top-rated sellers under 2 hours.

Payments & fees

Buyers pay a 5% service fee on top of the gig price. Sellers receive 90% of the gig price.

Refunds

You have 14 days from the order placement to request a refund if the seller hasn't delivered or the delivery doesn't match the agreed scope. Open a dispute from the order workspace.

Payouts (sellers)

Funds clear on order acceptance and are available for withdrawal after 2 days (fraud window). Withdraw via PayPal, Wise or bank wire.

Fee schedule

  • Buyer service fee: 5%
  • Seller commission: 10% (you keep 90%)
  • Withdrawal: $0 for PayPal / Wise, $3 flat for wire
  • Crypto: 0.5% on-chain network surcharge passed through

Chat rules — what I can & can't share

To keep escrow + dispute support active, every conversation must stay inside Nexora. Our chat filter automatically blocks:

  • Phone numbers, email addresses, and external messenger handles (Telegram, WhatsApp, Signal, Discord)
  • Off-platform payment requests (PayPal.me, UPI IDs, crypto wallets, bank details)
  • External meeting links that aren't Loom or Google Meet shared from the order workspace

If you need a tool that isn't supported, ask support to enable it — don't try to route the order off-platform. Off-platform orders forfeit escrow protection.

API & webhooks

The marketplace exposes a public read API for gigs and a webhook channel for order lifecycle events. Reach support@nexoraaero.com for an API key and a copy of the OpenAPI spec.

  • GET /v1/gigs — list live gigs, filter by category/tag
  • GET /v1/gigs/:id — gig detail, packages, reviews
  • POST /v1/webhooks — register a webhook URL for order events

Status

Real-time platform status: all systems operational. Subscribe to incidents at our status page.

Sitemap

Quick links to every page: Home · Browse · Free · Sell · Orders · Account · Seller dashboard · About · Careers · Contact · Terms · Privacy · Buyer protection · Seller guide.

Last updated: 2026-04-12.