Buyer protection.

Escrow on every order

The moment you place an order, your payment is charged but held in escrow — not released to the seller. Funds release only when you accept the delivery, or after the auto-accept window (3 days post-delivery) if you take no action.

14-day refund window

You can request a full refund at any point in the first 14 days after placing the order, for any of these reasons:

• Seller hasn't started work after 48 hours and hasn't responded to messages
• Delivery doesn't match the scope agreed on the order page
• Quality issues that the seller refuses to address
• Communication breakdown that prevents progress

How disputes work

Both parties should first try to resolve in the order chat. If unresolved after 7 days, either party can open a Nexora dispute. Our specialist team reviews the brief, message history, and delivery — and decides within 3 business days. We refund or release based on the evidence, not the relationship.

NDA & IP

Sellers will sign your NDA on request before any sensitive scope is shared. Upon order acceptance, the seller transfers full ownership of the deliverable to you. Read the full IP clause in our Terms.

Fraud protection

3-D Secure on all card transactions. Suspicious order patterns automatically flagged for review. Verified sellers only — every seller passes identity verification before publishing.

Last updated: 2026-04-12 · Need to start a dispute? Open it from your order page or contact support.